Customer Care Executive
Location
Mumbai, Maharashtra
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 05, 2026
Job description
Role and Responsibility
• Support the CL team in handing all incoming customer queries on various channels. Different
channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc.
• Make consumer journeys more efficient by identifying and documenting all errors that are
encountered on everyday basis in end-to-end order journey.
• E-Com Order Management: place new orders, modify, cancel, refund, etc.
• Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate
relevant issues related to order delivery, product, tech, or business operations.
Preferred skills and qualifications
• Bachelor’s degree (or equivalent)
• Great verbal & written communication sk...