Customer Care Manager
Location
Nairobi, Nairobi County
Job Type
full time
Category
Information and Record Clerks
Posted
June 08, 2026
JOB DESCRIPTION
We are recruiting on behalf of our client in the Betting & Casino industry for a dynamic and results-driven Customer Care Manager who will lead and develop a high-performing customer service team while driving customer engagement, retention, and revenue growth. The ideal candidate is energetic, commercially minded, and skilled at converting leads into active customers while promoting betting and casino services. Applicants must have previous experience working in another betting company and/or casino.
KEY RESPONSIBILITIES
- Supervise, motivate, and mentor a team of customer service representatives to achieve performance goals.
- Monitor team performance, providing regular feedback and coaching to ensure high standards of service.
- Oversee daily operations of the customer service team, ensuring efficient handling of all customer inquiries through various channels (phone, email, live chat, etc.)
- Identify training needs a...