Customer Care Representative Associate - UAE Nationals Only

FedEx • Dubai, Dubai, United Arab Emirates • Posted June 21, 2026

Location Dubai, Dubai
Job Type Full Time
Category Information and Record Clerks
Posted June 21, 2026
<p>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; AIssue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution<br><p>Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.</p><p></p><p>Grade: 4</p><p></p><p>Opened only for UAE nationals.</p><br><p>Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills</p><br><p>F...

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