Customer Care Representative at MCI
Location
sydney, cape breton regional municipality
Job Type
Full-time
Category
Other-General
Posted
May 27, 2026
Join MCI as an Energy Customer Care Representative in Sydney, NS and unlock your potential in an exciting call center environment. Provide top-tier service while earning commissions on sales!
In this dynamic role, you will handle both inbound and outbound sales calls, focusing on product recommendations and customer satisfaction. Your responsibilities will include effective problem resolution and documentation of customer interactions. MCI offers a comprehensive training program designed to equip you with the necessary skills to excel in sales and customer support.
Key Responsibilities:
• Manage inbound and outbound sales contacts
• Listen and resolve customer inquiries promptly
• Utilize technology for account management tasks
• Ensure compliance with internal scripts and policies
• Escalate issues to management when necessary
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Basic computer and data entry skills
• Fluent...
In this dynamic role, you will handle both inbound and outbound sales calls, focusing on product recommendations and customer satisfaction. Your responsibilities will include effective problem resolution and documentation of customer interactions. MCI offers a comprehensive training program designed to equip you with the necessary skills to excel in sales and customer support.
Key Responsibilities:
• Manage inbound and outbound sales contacts
• Listen and resolve customer inquiries promptly
• Utilize technology for account management tasks
• Ensure compliance with internal scripts and policies
• Escalate issues to management when necessary
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Basic computer and data entry skills
• Fluent...