Customer Care Representative III

Job Summary

Are you passionate about customer-focused role handling end-to-end order support in a healthcare/medical device environment. You’ll manage inbound queries, verify insurance and benefits, coordinate orders and shipments, and ensure accurate documentation for reimbursement. Requires strong call centre experience, excellent communication, and the ability to navigate insurance, pharmacy, and healthcare processes. You’ll collaborate cross-functionally, deliver empathetic customer support, and help drive revenue by ensuring coverage and authorisations are in place.

Position Overview:

This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement related questions. Strong communication between cust...