Customer Care Representative
Location
Madison, WI
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
**Job Description:**
**Position Summary:** The **Customer Care Representative** will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.
Essential Duties and Responsibilities:
+ Answers inbound customer calls and emails related to placing orders, order status, product information, basic troubleshooting, or pricing.
+ Regularly monitors emails and ensures department goals are met while providing exceptional customer service.
+ Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
+ Proactively informs leadership of any foreseen issues or challenges.
+ Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to r...
**Position Summary:** The **Customer Care Representative** will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.
Essential Duties and Responsibilities:
+ Answers inbound customer calls and emails related to placing orders, order status, product information, basic troubleshooting, or pricing.
+ Regularly monitors emails and ensures department goals are met while providing exceptional customer service.
+ Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
+ Proactively informs leadership of any foreseen issues or challenges.
+ Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to r...