Customer Care Representative
Location
makati, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
May 29, 2026
HMO on Day 1
Saving Plan
Retirement Plan
Duties and Responsibilities
- Engage with and resolve customer issues, requests and benefits claims
- Address and resolve client's application issues
- Take initiative to recommend and implement quality process improvements based on identified trends or other gaps in knowledge
- Record and report on issues that customers encounter
- Carry out issue root cause analysis and resolution in a timely and effective manner
- Support customers during our hours of operation
Qualifications
- Has at least 3 years Customer Service experience not necessarily all in Healthcare.
- Experience working with email, chat & voice support. Email and Chat experience is a MUST
- Experience working with Salesforce or similar CRM, preferred
- Excellent communication skills (written and verbal)
- Could be in other type of b...