Customer Care Representative

The Customer Care Representative is responsible for providing all aspects of customer service from answering incoming calls, to order entry, and order management in SAP.
Knowledgeable of the Chicago Pneumatic family of power tools brands, products, parts, and services.
The CCR will maintain regular contact with existing and new customers and respond promptly to customer inquiries.
As a key contributor to enhance the customer journey, the CCR will support in identifying products and solutions which will maximize the customer success.
This includes providing sales support, training, and assistance to other members of the team; as well as reviewing Department procedures with a direction toward streamlining, efficiency and sales growth.
- Process and audit orders for accuracy from customers via E-mail, EDI, & WebShop - enter into SAP.
- Process credits / returns, issue RGA's, and post ship billings.
- Coordinate shipment issues with the warehouse and channel ...