Customer Care Reservation Specialist

Who We Are: Cart. com is a rapidly growing eCommerce company with a strong emphasis on customer engagement and service excellence. Headquartered in Houston, Texas, with a global presence—including offices in the United States, Poland, and Mexico—we proudly support a portfolio of internationally recognized brands. Our comprehensive solutions encompass marketplace implementation, eCommerce technology, and logistics, enabling brands to streamline their operations and enhance the customer experience. This position is On-site, applicants who are located in Querétaro, MX. The Role The Reservation Specialist is responsible for delivering an exceptional guest experience through confident, professional, and value‑driven communication across multiple channels, including phone calls, live chat, and email entirely in English. This role requires strong critical thinking, active listening, and the ability to guide guests through the reservation and sales process while maintaining clear boundaries an...