Customer Care & Resolution Agent

BCforward • India, India, India • Posted June 06, 2026

Location India, India

Job Type Full-time

Category Information and Record Clerks

Posted June 06, 2026

Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome
We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this opportunity is for you!
📌 Job Role: Tier 2 Customer Support Associate (BPO)
📍 Work Mode: Work from Office / Hybrid (as per business requirement)
 🕒 Shift: US Shift (Night Shift)
 📅 Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)
🔹 Key Responsibilities
✔ Handle customer queries through calls, emails, and chats
 ✔ Provide Tier 2 support and resolve customer concerns effectively
 ✔ Assist candidates with recruitment-related queries (fresh applicants & rehires)
 ✔ Guide user...
            

Interested in this role?

Click the button below to start your application.

Apply Now