Customer Care Senior Analyst

NTT DATA • Chennai, Tamil Nadu, India • Posted May 29, 2026

Location Chennai, Tamil Nadu

Job Type Full-time

Category Information and Record Clerks

Posted May 29, 2026

Job Description
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
SME in Denial Management
Provide trend analysis of issues with their appropriate solutions to the respective supervisor.
Review remittance and action the claim for solution towards payment.
Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
Adhere to SOP guidelines within established productivity standards.
Report changes identified on payer adjudication guidelines.
Knowledge on appeals management.
Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
Ensure complete adherence to TAT and SLA’s as defined by the customer
Maintaining patient confidentiality.
Required Skills for this role include:
5+ yea...
            

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