Customer Care Support Specialist
Location
Tokyo, Japan
Job Type
Full-time
Category
other-general
Posted
June 04, 2026
**About the Role:**
**Grade Level (for internal use):**
09
**S&P Global Market Intelligence**
**The Role:** Customer Care Support Specialist
**Location:** Tokyo, Japan
**The Team**
Our Customer Care Tier 2 support team stands out for its deep product knowledge and strong cross-functional collaboration, acting as a bridge between clients and internal teams to ensure queries are resolved efficiently with the right expertise. Working in Maritime & Trade services offers exposure to the dynamic and global nature of the industry, dealing with real-time vessel movements and trade flows that directly impact client decision-making. Our collaborative, supportive, and solution-oriented culture encourages knowledge sharing and continuous learning while maintaining a positive professional environment where teamwork is highly valued.
**The Role**
Reporting to the Customer Support Regional Manager, the role is customer facin...
**Grade Level (for internal use):**
09
**S&P Global Market Intelligence**
**The Role:** Customer Care Support Specialist
**Location:** Tokyo, Japan
**The Team**
Our Customer Care Tier 2 support team stands out for its deep product knowledge and strong cross-functional collaboration, acting as a bridge between clients and internal teams to ensure queries are resolved efficiently with the right expertise. Working in Maritime & Trade services offers exposure to the dynamic and global nature of the industry, dealing with real-time vessel movements and trade flows that directly impact client decision-making. Our collaborative, supportive, and solution-oriented culture encourages knowledge sharing and continuous learning while maintaining a positive professional environment where teamwork is highly valued.
**The Role**
Reporting to the Customer Support Regional Manager, the role is customer facin...