Customer Care Team Lead
Location
Reston, VA
Job Type
Full-time
Category
other-general
Posted
May 31, 2026
Customer Care Team Lead
Job Category Customer Service
Market Location VA - Northern Virginia
Location VA - Reston
Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=36602)
As a Customer Care Team Lead, you will lead a team of associates providing exceptional customer care to NVR homeowners. You will help troubleshoot any difficult situations that arise and proactively problem solve customer concerns. The team is committed to high standards and is looking for a motivated individual who can acclimate quickly and be a team player.
This role will be onsite 5 days/week in our Reston, VA office.
Primary Responsibilities
+ Lead a team of 5-7 associates responsible for handling inbound calls and online requests
+ Create and maintain a work-environment that promotes accountability and personal growth
+ Manage and respond ...
Job Category Customer Service
Market Location VA - Northern Virginia
Location VA - Reston
Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=36602)
As a Customer Care Team Lead, you will lead a team of associates providing exceptional customer care to NVR homeowners. You will help troubleshoot any difficult situations that arise and proactively problem solve customer concerns. The team is committed to high standards and is looking for a motivated individual who can acclimate quickly and be a team player.
This role will be onsite 5 days/week in our Reston, VA office.
Primary Responsibilities
+ Lead a team of 5-7 associates responsible for handling inbound calls and online requests
+ Create and maintain a work-environment that promotes accountability and personal growth
+ Manage and respond ...