Customer Case Investigator
Location
Normanton, Nottinghamshire
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
Howdens is looking for a Customer Case Investigator to join our team at our bespoke stone worktop manufacturing site in Normanton, West Yorkshire. Internally, you will be known as a Customer Service Advisor.
In this role, strong investigation skills are essential. You'll act as the go-to person for handling complex customer cases, taking ownership of issues from start to finish. This involves digging into the details, identifying root causes, and working closely with multiple teams to deliver effective, lasting resolutions.
Your ability to analyse information thoroughly, ask the right questions, and solve problems accurately will be key to ensuring we deliver the high standard of service our customers expect.
Location | Normanton
Contract | Full Time - Permanent
Shift | Monday - Friday, one week 9am-5pm one week 8am-4pm
Hiring Manager | Customer Service Team Leader
What will you be doing as aCustomer Case Investigator:
...
In this role, strong investigation skills are essential. You'll act as the go-to person for handling complex customer cases, taking ownership of issues from start to finish. This involves digging into the details, identifying root causes, and working closely with multiple teams to deliver effective, lasting resolutions.
Your ability to analyse information thoroughly, ask the right questions, and solve problems accurately will be key to ensuring we deliver the high standard of service our customers expect.
Location | Normanton
Contract | Full Time - Permanent
Shift | Monday - Friday, one week 9am-5pm one week 8am-4pm
Hiring Manager | Customer Service Team Leader
What will you be doing as aCustomer Case Investigator:
...