Customer Change Lead

• Opportunity to work on impactful technology initiatives.

About Our Client

This opportunity is with a large organisation within the public sector in the health space, committed to delivering innovative technology solutions that benefit communities across Australia. The organisation is focused on enhancing its services and processes through strategic change and modernisation.

Job Description

• Lead end-to-end customer change and migration activities, ensuring seamless transition and continuity of service
• Develop and manage customer onboarding and migration plans, including phased rollout strategies and post-migration validation
• Provide expert advice on change impacts, risks, and readiness to project leadership and governance forums
• Deliver clear and targeted customer communications across both technical (API) and non-technical users
• Drive customer enablement initiatives includi...