Customer Claims Analyst
Location
Sofia, Bulgaria
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
The Customer Claims Analyst is responsible for overseeing the chargeback process, communicating customer deductions, providing necessary analyses, as well as escalating and driving actions to reduce the amount of customer claims. This analyst will interface with other internal departments, depending on the reason code of the claims.
# General Responsibilities
+ Verifies customers deductions or claims documents
+ Verifies customer claims according to agreed contracts when applicable.
+ Develops track and tracing reporting for performance and escalation purposes
+ Coordinates the chargeback work in process with the other stakeholders in the verification flow to ensure fast resolution
+ Drives for cycle time improvements and support actions that minimize/eliminate new deductions at customers
+ Supports software and process improvements in order to get verification cycle time within the goals outli...
# General Responsibilities
+ Verifies customers deductions or claims documents
+ Verifies customer claims according to agreed contracts when applicable.
+ Develops track and tracing reporting for performance and escalation purposes
+ Coordinates the chargeback work in process with the other stakeholders in the verification flow to ensure fast resolution
+ Drives for cycle time improvements and support actions that minimize/eliminate new deductions at customers
+ Supports software and process improvements in order to get verification cycle time within the goals outli...