Customer Collections Agent

Customer Collections Agent Leamington Spa – Hybrid (after training) £25,000 – £28,000 + Benefits

Are you experienced in early-stage collections, or do you come from an outbound customer service or contact centre background and feel confident handling conversations about overdue accounts?

This role sits within an early-stage collections team, managing customer accounts that have gone overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.