Customer Complaint Handler
Location
Remote, england
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
Customer Complaints and Retention Advisor
Chandlers ford Competitive salary
Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide! They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer Experience and Retention Advisor.
Your responsibilities as a Customer Complaints and Retention Advisor:
- To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's).
- Ensure all complaints and retentions are closed down correctly as per the process.
- To manage the customer experience mailbox as par...