Customer Contact Agent

Lightfoots were established over 170 years ago and have been market leaders in lender services for over 40 years. We are now expanding our award winning end-to-end legal services for lenders by creating a new Customer Solutions Team (CST) providing a mortgage arrears management service to our lender clients.

CST take a ‘physiotherapy’ approach to dealing with customers in mortgage arrears, living our culture of candour, kindness and approachability driving customer engagement and collaboration. We are committed to delivering positive outcomes in challenging circumstances, focussing on rehabilitating accounts, avoiding the cost and stress of litigation whenever possible.

Our Customer Contact Agents will engage with customers of a major retail bank, primarily over the telephone. This role is key to ensuring customers receive understanding, empathy, and a professional approach with the aim of reaching good outcomes whilst preserving the reputation our company has wor...