Customer Contact
Location
reynosa, reynosa
Job Type
Full-time
Category
Other-General
Posted
June 15, 2026
**Customer Contact**
Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments.
**Your Role**
- Analyze and process customer demand with proper planning time fence
- Experience with SAP
- Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
- Responsible for contact for all requirements, deliveries, shipments and customer service attention
- Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.
- Formulate and delegate logistics for emergency deli...
Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments.
**Your Role**
- Analyze and process customer demand with proper planning time fence
- Experience with SAP
- Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
- Responsible for contact for all requirements, deliveries, shipments and customer service attention
- Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.
- Formulate and delegate logistics for emergency deli...