Customer De-Escalation & Engagement Advisory Manager
Job Description
Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers. The De-Escalation & Engagement Advisory Manager is hybrid role covering two key functions within the Customer Office:
Engagement Advisory
Be the voice of IFS in one-to-many digital communications such as webinars and other written communication
Manage and own customer onboarding to ensure correct expectation setting and set the customer up for long-term success.
Proactively manage and own the customer engagement throughout the lifecycle to drive desired outcomes and prioritize work by focusing on what’s mutually important for the customer and IFS.