Customer Design Lead at Thumbtack
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 10, 2026
Elevate the customer experience at Thumbtack as the Customer Design Lead. Bring your cross-platform design expertise to shape user interactions on both native and web platforms.
In this pivotal role, you will guide the design strategy for Thumbtack's Customer platform, ensuring a cohesive and engaging user experience across all touchpoints. Your responsibilities will include identifying systemic gaps, mentoring designers, and producing essential design artifacts. Collaborate with product managers and engineers to push innovative boundaries while maintaining high-quality standards.
Key Responsibilities: • Own and enhance the customer experience across platforms • Shape product direction through strategic design leadership • Identify and close systemic experience gaps • Establish design principles to guide decision-making • Mentor mid-level and senior designers for growth
Requirements: • 12+ years of product design experience at principal level • Portfolio show...
In this pivotal role, you will guide the design strategy for Thumbtack's Customer platform, ensuring a cohesive and engaging user experience across all touchpoints. Your responsibilities will include identifying systemic gaps, mentoring designers, and producing essential design artifacts. Collaborate with product managers and engineers to push innovative boundaries while maintaining high-quality standards.
Key Responsibilities: • Own and enhance the customer experience across platforms • Shape product direction through strategic design leadership • Identify and close systemic experience gaps • Establish design principles to guide decision-making • Mentor mid-level and senior designers for growth
Requirements: • 12+ years of product design experience at principal level • Portfolio show...