Customer Director - Professional Services

About the role

Professional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity, automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage. Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering transformation in complex, regulated environments.

We’re looking for a Customer Director to lead our Professional Services practice to define and grow our presence in this sector. You will shape our go-to-market strategy, build enduring relationships with senior stakeholders, and lead the pursuit of ambitious AI transformation programmes. This is an opportunity to build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in professional services.

The ideal candidate will be T-shaped: broad enough to advise...