Customer Excellence Analyst (Bogotá)
Location
bogotá, bogotá, distrito capital
Job Type
Full-time
Category
Bases de datos, analítica y BI
Posted
June 19, 2026
About Us
Nu is the world's largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Our Customer Excellence Team
We are building a community of fanatical customers, providing outstanding customer experience to everyone. Everything we do places our clients at the center—from product design to every customer interaction—building meaningful relationships with each of our clients. Millions of Latin Americans love us.
Role Overview
- Provide support to our customers answering chats, emails, and calls.
- Empower our customers by ensuring they know our app's features.
- Analyze customer application data and submitted documents.
- Collect feedback and suggestions from customers and prospects.
- Triage and tre...