Customer Excellence Sr Analyst
Location
Sandy Springs, Georgia
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
Customer Experience Sr. Analyst
Sandy Springs, GA- HYBRID
12 Months
Pay: $25 per hour
The interview will focus on your experience with customer experience analytics, Voice of Customer (VOC) insights, Power BI reporting, and your approach to translating customer sentiment into actionable recommendations. You ll also have the opportunity to discuss how you ve partnered with cross functional teams to drive customer centric improvements.
The conversation will last approximately 45 minutes and will be conducted virtually
Job Overview
The Customer Experience Sr. Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional deci...
Sandy Springs, GA- HYBRID
12 Months
Pay: $25 per hour
The interview will focus on your experience with customer experience analytics, Voice of Customer (VOC) insights, Power BI reporting, and your approach to translating customer sentiment into actionable recommendations. You ll also have the opportunity to discuss how you ve partnered with cross functional teams to drive customer centric improvements.
The conversation will last approximately 45 minutes and will be conducted virtually
Job Overview
The Customer Experience Sr. Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional deci...