Customer Experience Account Manager, Turbocor
Location
Haiyan, China
Job Type
Full-time
Category
other-general
Posted
June 27, 2026
Customer Experience Account Manager, Turbocor
Req ID: 49953
Job Location (Short): Haiyan, CHN
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Category: Sales
Work Location Type: On-site
**The Impact You'll Make**
Customer Experience Account Manager serves as the primary customer contact for your assigned portfolio of accounts and ensures all customer needs and expectations are met. You will engage customers through Salesforce cases, calls, and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will act as the voice of the customer to other departments such as Technical Support, Logistics, Manufacturing, Key Account Managers, Product Managers, etc., to deliver excellent customer experience. Administrations include order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
**What You’ll Be...
Req ID: 49953
Job Location (Short): Haiyan, CHN
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Category: Sales
Work Location Type: On-site
**The Impact You'll Make**
Customer Experience Account Manager serves as the primary customer contact for your assigned portfolio of accounts and ensures all customer needs and expectations are met. You will engage customers through Salesforce cases, calls, and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will act as the voice of the customer to other departments such as Technical Support, Logistics, Manufacturing, Key Account Managers, Product Managers, etc., to deliver excellent customer experience. Administrations include order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
**What You’ll Be...