Customer Experience Advocate
Location
Durham, NC
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
**Customer Experience Advocate**
**Location:** Remote
**Open to candidates based in:** Pittsburgh, PA, Durham & Charlotte, NC, Phoenix, AZ, Orlando, FL, Dallas & Fort Worth, TX.
**About the role:**
We’re looking for a Customer Experience Advocate to join our inbound call team. In this role, you’ll support patients and healthcare providers by answering questions, solving issues, and delivering a great customer experience.
**What you’ll do:**
+ Answer inbound calls and aim to resolve issues on the first call
+ Support patients and healthcare providers with information and requests
+ Help with benefit verification, savings programs, and order/shipment setup
+ Respond to questions about products and services
+ Handle complaints and provide solutions
+ Document all interactions accurately in the system
+ Work with team members to improve the customer experience
+ Meet performance goals (call time, customer satisfaction, etc.)
**What we’r...
**Location:** Remote
**Open to candidates based in:** Pittsburgh, PA, Durham & Charlotte, NC, Phoenix, AZ, Orlando, FL, Dallas & Fort Worth, TX.
**About the role:**
We’re looking for a Customer Experience Advocate to join our inbound call team. In this role, you’ll support patients and healthcare providers by answering questions, solving issues, and delivering a great customer experience.
**What you’ll do:**
+ Answer inbound calls and aim to resolve issues on the first call
+ Support patients and healthcare providers with information and requests
+ Help with benefit verification, savings programs, and order/shipment setup
+ Respond to questions about products and services
+ Handle complaints and provide solutions
+ Document all interactions accurately in the system
+ Work with team members to improve the customer experience
+ Meet performance goals (call time, customer satisfaction, etc.)
**What we’r...