Customer Experience Agent
Location
Copenhagen, Copenhagen
Job Type
Full time
Category
Information and Record Clerks
Posted
June 06, 2026
Owns and manages the end-to-end customer experience within the assigned
scope in Ocean, in compliance with relevant company procedures.
Typically handles a large number of customers or larger, more complex
customers, including special needs such as booking, customs,
documentation, filing, legal, dangerous or special cargo and/or lack of
e-channel use. Manages accounts with large business impact, defined by
volume and/or revenue contribution to the Area scorecard.
scope in Ocean, in compliance with relevant company procedures.
Typically handles a large number of customers or larger, more complex
customers, including special needs such as booking, customs,
documentation, filing, legal, dangerous or special cargo and/or lack of
e-channel use. Manages accounts with large business impact, defined by
volume and/or revenue contribution to the Area scorecard.
Customer Experience Agent
At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. We want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We need to ensure that the voices around our table reflect and understand the customers we exist to serve. Joining Maersk, you will become part of the g...