Customer Experience Agent
Location
middelburg, chris hani district municipality
Job Type
Full-time
Category
Other-General
Posted
June 23, 2026
Are you customer-focused, empathetic, and motivated by building strong relationships? Join our Commercial team as a Customer Experience Agent in Middelburg/Modimolle/Nelspruit/Tshwane , where you’ll play a key role in strengthening customer loyalty, resolving queries, and delivering meaningful interactions that enhance the Herotel customer experience.
The key purpose of this role is to act as a bridge between the business and its customers, building emotional connection with the brand, resolving concerns effectively, and supporting customer retention, satisfaction, and growth.
What you’ll do:
- Handle customer queries and concerns professionally and timeously
- Build positive relationships with customers to support loyalty and customer centricity
- Analyse and report on monthly and operational NPS results, including contacting detractors and compiling reports
- Proactively engage with detracti...