Customer Experience AgentAssociate

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation coordination and closure of shipment files. Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting. Understanding of external factors impacting Customers supply Chain & understand their sense of urgency service needs drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions. Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle including the inland delivery by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

Onboard customers and build strong and collaborative relationships ...