Customer Experience Analyst (m/f/d)

Hays • Raunheim, Hesse, Germany • Posted June 03, 2026

Location Raunheim, Hesse

Job Type FULL_TIME

Category Computer Occupations

Posted June 03, 2026

Customer Experience Analyst 
(m/f/d)
 Arbeitnehmerüberlassung Raunheim Start date: 08/26 Reference number: 877269/1 
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 Responsibilities 
Collect, consolidate, and analyze customer feedback from multiple channels (, mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling
Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
Assist in the ...
            

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