Customer Experience And Omnichannel Manager (Xico)
Location
valle de chalco solidaridad, valle de chalco solidaridad
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Summary
Location: Mexico City, #LI-Hybrid
About the RoleDesign and lead the customer experience and engagement strategy aligned to business objectives with a strong focus on customer needs.
Key Responsibilities- Build omnichannel strategies that effectively support product strategies.
- Lead channel strategy ensuring channel orchestration.
- Bring new digital solutions that enhance customer experience.
- Enable strategic collaboration across customer facing teams to integrate omnichannel marketing into the strategic planning process.
- Measure campaigns and overall digital strategies to provide overall direction for enhancing CX and achieving business objectives.
- 5-7+ years of broad commercial experience (including social media and digital marketing experience) brand management and/or related head office roles.
- Solid understanding of the online or interactive...