Customer Experience Associate
At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world — powering credit card transactions, cross-border payments, B2B purchases, remittances, and more.
We’re looking for a Customer Experience Associate to join our growing CX team. In this role, you’ll be the voice of Rain for our customers — helping them resolve issues, understand our products, and feel confident using our services. You’ll work closely with teammates, the CX Team Lead, and cross-functional partners in Operations, Compliance, and Product to deliver clear, empathetic, and reliable support.
What You’ll DoAssist customers via email, chat, and phone , delivering accurate, friendly, and timely support.
Troubleshoot account, card, and transaction‑related issues , using Rain’s internal systems and resources.
Identify ...