Customer Experience Consultant

Key Responsibilities

·Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.

·Coordinate with various stakeholders in the shipment process handling.

·Orchestrator the overall flow of an end-to-end shipment.

·Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.

·Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.

·Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors.

·Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.

·Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

·Respond to all enquiries in a tim...