Customer Experience Consultant

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

• Understanding of external factors impacting customers' supply chain and understanding their sense of urgency service needs drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be the primary point of contact for own customers and ensure smooth end‑to‑end shipment lifecycle including the inland delivery by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transpor...