Customer Experience Consultant
Location
santiago, metropolitana de santiago
Job Type
Full-time
Category
Marketing y ventas
Posted
June 03, 2026
At Maersk, we are transforming the logistics industry by simplifying global supply chains and delivering seamless customer experiences.
We are looking for a Customer Experience (CX) Consultant to drive service excellence, strengthen customer relationships, and ensure operational efficiency across logistics processes. This role plays a key part in delivering consistent, high-quality service and acting as a trusted advisor to our customers.
Key Responsibilities
- Act as the main point of contact for assigned customers, ensuring a high level of service and satisfaction.
- Manage end-to-end customer experience across logistics operations, including issue resolution and proactive communication.
- Identify improvement opportunities and drive continuous enhancement of customer journeys.
- Collaborate cross-functionally with operations, finance, and commercial teams to deliver integrated solutions.
- Monitor KPIs and s...