Customer Experience Coordinator

Job Overview

Basic Job Function: The Customer Experience coordinator plays a key role in shaping how customers experience the Össur brand across digital and human touchpoints. This role is marketing-forward, with a strong emphasis on video editing, content creation, and social media engagement, while also providing customer care support to ensure a seamless and positive end-to-end customer experience. The ideal candidate is creative, detail-oriented, and customer-focused—someone who enjoys storytelling through video and digital content, while also being comfortable supporting customers with order-related inquiries when needed.

Responsibilities

• Create, edit, and optimize video content for digital channels including social media, email campaigns, and internal communications.
• Collaborate with the marketing team to develop engaging, on-brand content for platforms such as LinkedIn, Instagram, and Facebook.
• Support the execution of market...