Customer Experience (CX) Specialist

Danske Bank • Helsinki, Helsinki, Finland • Posted April 12, 2026

Location Helsinki, Helsinki

Job Type Full time

Category Business Operations Specialists

Posted April 12, 2026

 Are you an explorative CX specialist with documented business results? Your expertise is needed to shape digital journeys and enhance conversion rates across various digital channels and funnels. Your past experiences could be instrumental in shaping Danske Bank's future.
 Does this sound like you? Then you might be our new CX specialist.
 You will be part of a motivated team that focuses on collaboration to achieve their goals. We maintain a balanced pace that allows for both professional growth and team camaraderie. You will also collaborate cross-functionally mainly with our Commercial Teams, who rely on your expertise to enhance our digital customer experience.
  Key Responsibilities: 
 Observe and measure customer experience from a data-driven perspective.
 Monitor and optimize customer journeys, target groups, and segmentations.
 Aid internal specialists in finetuning the customer experience.
 Advocate the cus...
            

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