Customer Experience Director

Description:

The Head of Customer Success, Last Mile Operations and Digitalization will play a pivotal role in driving company's India’s growth trajectory ensuring operational excellence, strong last mile execution, exceptional customer satisfaction and digital enablement across the commercial value chain. This position requires a strategic thinker with strong operational skills and a customer-centric mindset to support and scale the business effectively. The incumbent will also spearhead the digital transformation of the Vision Commercial function. This role is central to enhancing visibility, optimizing performance, and rolling out digital tools that improve decision-making and sales team productivity.

Primary duties and responsibilities :

1. Strategic Planning and Execution:

a. Develop and implement business strategies, plans, and procedures to support company’s growth and objecti...