Customer Experience Executive at Old Mutual Kenya

Confidential • Kenya, Kenya, Kenya • Posted June 16, 2026

Location Kenya, Kenya

Job Type Full-Time

Category Other-General

Posted June 16, 2026

Job Description
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

Customer Experience Executive
Job Summary

Provide first contact customer support through the available channels in the Bank’s 24/7 Contact Center

KEY PERFORMANCE INDICATORS
Transactional Customer Satisfaction Index and/or NPS Score

Number of resolved client queries at first contact.

Service Quality Assurance Score

Adherence to Service Level Agreements & Schedule

Campaign reach rate

Compliance to KYC/AML and applicable banks processes and procedures

Product and Process Post Training Score
KEY RESPON...

Interested in this role?

Click the button below to start your application.
Apply Now