Customer Experience Executive at Zormelo & Associates

Confidential • Ghana, Ghana, Ghana • Posted June 27, 2026

Location Ghana, Ghana

Job Type Full-Time

Category Information and Record Clerks

Posted June 27, 2026

Duties
(Specific outputs/roles expected of the Role)
Service Delivery
Log all calls in respect of queries, indicating the customer and query details as required.

Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriate

Responsible for responding to all routine mails, internal/external requests for administrative information.

Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentiality

Timely handling of all customer data amendment and cancelation

Distribution of sales aids (Welcome and fulfilment packs, renewal notices, etc)
Governance
Understand the appropriate Group and BA Policies & Standards applicable to the role.

Identify each customer in accordance with procedures as set out prior to releasing any information or performing a...
            

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