Customer Experience Executive

Job Title: Customer Experience Executive Location: Shannon, Co. Clare Employment Type: Full-Time About the Role I am recruiting on behalf of a logistics client who are seeking a Customer Experience Executive to join their team in Shannon. The successful candidate will manage customer enquiries, communicate effectively with management and stakeholders, and help deliver an excellent customer experience. This role offers strong opportunities for career progression and development. Key Responsibilities Manage customer enquiries and resolve queries in a timely and professional manner. Liaise with internal teams and management to ensure issues are addressed effectively. Prepare and send email updates and communications to management and stakeholders. Track the progress of customer requests and provide regular updates. Maintain accurate records and documentation. Identify opportunities to improve customer processes and service delivery. Support company policies and procedures. Assist with rep...