Customer Experience Lead - Charlemagne Plaza (30H/Week)

Scotiabank • Orléans Ward, Ontario, Canada • Posted March 16, 2026

Location Orléans Ward, Ontario

Job Type Full-time

Category Information and Record Clerks

Posted March 16, 2026

Is this role right for you?
 In this role you will: Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent commu...
            

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