Customer Experience Lead - Granby, QC

Scotiabank • Granby, Quebec, Canada • Posted June 26, 2026

Location Granby, Quebec

Job Type Full-time

Category Information and Record Clerks

Posted June 26, 2026

Is this role right for you?
 In this role you will: Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 

Build strong customer relationships and deliver excellent customer service

Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 

Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience

Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Excellent leadership skills, able to coach and develop your team

Strong customer service skills

Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

Interested in this role?

Click the button below to start your application.

Apply Now