Customer Experience Lead
Location
Houston, TX
Job Type
Full-time
Category
other-general
Posted
June 21, 2026
**Customer Experience Lead**
**Date:** Jun 17, 2026
**Location(s):** Houston, TX, US, 77002
**Company:** NextEra Energy
**Requisition ID:** 93621
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.
**Position Specific Description**
The **Customer Experience Lead** is responsible for designing, delivering, and continuously improving the end‑to‑end customer experience by leading the development and implementation of AI‑enabled solutions across all customer touchpoints. This role blends customer insights, service quality, process improvement, and technology to reduce customer effort, improve satisfaction, and d...
**Date:** Jun 17, 2026
**Location(s):** Houston, TX, US, 77002
**Company:** NextEra Energy
**Requisition ID:** 93621
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.
**Position Specific Description**
The **Customer Experience Lead** is responsible for designing, delivering, and continuously improving the end‑to‑end customer experience by leading the development and implementation of AI‑enabled solutions across all customer touchpoints. This role blends customer insights, service quality, process improvement, and technology to reduce customer effort, improve satisfaction, and d...