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Customer Experience Lead - North West Arm Branch, Halifax, NS (37.5 Hours / Week)

Scotiabank • Halifax, Nova Scotia, Canada • Posted March 11, 2026

Location Halifax, Nova Scotia
Job Type Full-time
Category Information and Record Clerks
Posted March 11, 2026

Is this role right for you?

In this role you will:
  • Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 

  • Build strong customer relationships and deliver excellent customer service

  • Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 

  • Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience

  • Act as a change management lead by assisting with the implementation of new policies and procedures

    • Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • Excellent leadership skills, able to coach and develop your team

  • Strong customer service skills

  • Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset

    • Interested in this role?

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