Customer Experience Leader at PetSmart
Location
london, on
Job Type
Full-time
Category
Other-General
Posted
June 14, 2026
Elevate the pet parent experience as a Customer Experience Leader at PetSmart. Provide exceptional leadership while ensuring the safety and satisfaction of both pets and customers.
As PetSmart's Experience Leader, you'll guide the associate team, implement strategies for enhancing customer satisfaction, and ensure daily operations align with company standards. This role demands a focus on recruitment, associate coaching, and maintaining a thriving store culture. You'll address escalated pet parent concerns and oversee multiple service operations, including hotel, salon, and training.
Key Responsibilities:
• Lead the associate experience through coaching and mentoring
• Oversee all PetSmart services, ensuring standards are met
• Drive improvements in customer and pet safety
• Facilitate staffing for all store experience activities
• Conduct monthly policy and procedure validations
Requirements:
• 3–5 years of retail leadership experience
• Full-time availab...
As PetSmart's Experience Leader, you'll guide the associate team, implement strategies for enhancing customer satisfaction, and ensure daily operations align with company standards. This role demands a focus on recruitment, associate coaching, and maintaining a thriving store culture. You'll address escalated pet parent concerns and oversee multiple service operations, including hotel, salon, and training.
Key Responsibilities:
• Lead the associate experience through coaching and mentoring
• Oversee all PetSmart services, ensuring standards are met
• Drive improvements in customer and pet safety
• Facilitate staffing for all store experience activities
• Conduct monthly policy and procedure validations
Requirements:
• 3–5 years of retail leadership experience
• Full-time availab...