Customer Experience Manager 1
Location
dorval, qc
Job Type
Full-time
Category
Other-General
Posted
May 23, 2026
Summary
As the Customer Experience Manager, you will be responsible for overseeing and improving our customers’ overall experience with Execaire Aviation.
Responsibilities
- Comply with company policies and procedures, including all safety rules.
- Work closely with leaders and stakeholders to develop and implement effective customer management strategies aligned with company goals and objectives.
- Build and nurture trusted relationships with our clientele by designing and implementing initiatives that enhance the overall customer experience, promoting retention and advocacy.
- Analyze customer feedback, surveys, and data to identify customer pain points and improve their journey to create a positive experience.
- Advocate for customer needs at the leadership level and secure necessary resources to implement improvements.
- Promote employee development by empowering, coaching, and supporting our teams so they can del...