Customer Experience Manager
The Customer Experience Manager is responsible for leading the end-to-end customer journey across Sales and Support functions, ensuring operational excellence, high-quality service delivery, and alignment between customer experience and business outcomes. This role drives performance through KPIs, SLAs, QA standards, and cross‑functional coordination. The role operates within a regulated healthcare environment and is expected to uphold patient safety, data privacy, and clinical compliance standards at all times.
Key Responsibilities- Customer Journey Ownership
Own end-to-end customer experience across Sales and Support, ensure consistent service quality across all touchpoints, identify and remove friction points in the customer journey. Ensure all customer interactions meet applicable healthcare regulations and patient safety requirements (e.g. HIPAA, local health authority guidelines).
- Team Leadership & Perfor...