Customer Experience Manager (CX/UX)
Location
cape town, western cape
Job Type
Full-time
Category
Customer Service
Posted
June 11, 2026
About the job Customer Experience Manager (CX/UX)
Customer Experience Manager (CX/UX)
Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel.
Minimum requirements
Job related knowledge
- Understanding of customer journey mapping and Digital Product Lifecycle Management
- Knowledge of digital transformation
- Knowledge of E-Comm solutions in a Retail environment
Job related skills
Technical Skills
- Digital Strategy
- Proficiency in data analytics tools (e.g., Google Analytics, Tableau, or Power BI)
- Familiarity with UX/UI design tools (e.g., Figma, Sketch, or Adobe XD)
- Strong digital technology skills across syst...